Processes and Benefits of the Application of Information Technology in Supply Chain Management: An Analysis of the Literature

The growth in the use and application of information technology (IT) in supply chain management (SCM) can be attributed to the performance improvements and value creation in organizations. In this sense, there has been a considerable evolution of scientific investigations into this integration over the past few years. This paper seeks to review, in a comprehensive and updated manner, the available scientific literature on business processes benefiting from the application of IT in SCM between the years of 2009 and 2014. The study identifies and analyzes the benefiting processes, and the benefits obtained in SCM. The paper concludes that there is a window of opportunity for advances in processes related to the production and development of products or services. © 2015 The Authors. Published by Elsevier B.V. Selection and/or peer-review under responsibility of the organizers of ITQM 2015